Terms & conditions

Terms and Conditions

GENERAL INFORMATION

www.llebauxofficial.com is the official website of Llebaux.

The following Terms and Conditions shall govern every user of this website. We ask that you abide by the provisions stated herein. Please read them carefully because your use of this website means you agreed to be bound by these terms. If you wish not to be governed by any of these, you may not access or use it.

We reserve the right to revise the Terms and Conditions anytime without any prior notice. If we modified and/or added some information, we would assure you that updates will be posted at the same time on this same site.

Please check this page from time to time to keep you updated. Take note that your use of this site following any changes indicates that you agreed with the modifications.

SITE TRANSACTIONS

We reserve the right to refuse any order/transaction you do with us. We may, in our sole discretion, limit or cancel the quantities purchased per person or order. It may include the orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If a change is made or the order needs to get canceled, we will attempt to notify you by contacting the e-mail and/or the billing address’ phone number provided in your order. We reserve the right to limit or to prohibit orders that, in our sole judgment, may appear to be placed by dealers, resellers or distributors and/or orders that are fraudulent.

SITE USAGE POLICY

I. Security

For security purposes, kindly adhere to the following security measures intended for using this site.

  • Avoid using an incorrect password or one belonging to another user and/or accessing data that is not intended. Logging into a server or an account that such a user cannot access is strictly prohibited.
  • Disclosing your password or permitting a third party to use your password for transaction/s is/are not allowed. If your password is compromised for some reason, please report it to us immediately. Shall you fail to notify us about the situation within 24 hours from the incident, it is already not our responsibility to face whatever damages it may cause to your account.
  • An attempt to probe, scan or test the system's vulnerability or network and/or to breach security or authentication measures without proper authorization shall make you liable for the damage/s that the company may incur from the said activities.
  • Refrain from sending unsolicited emails, including promotions and/or advertising of products or services.
II. General Rules

You agree to use the site only for lawful purposes. You cannot use this site to transmit, post, download, distribute, copy, display publicly, store, or destroy material:

  1. In violation of any applicable law or regulation.
  2. In a manner that will infringe the copyright, patent, trademark, trade secret, or other intellectual property rights of others or violate others' privacy or publicity or other personal rights.
  3. That is libelous, obscene, offensive, threatening, defamatory, abusive, or hateful.
III. Violations

We have absolute discretion to determine if any use violates these rules and to act as we deem appropriate in the event of any violation. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, cooperate with, and make disclosures to law enforcement authorities to identify and prosecute users interested in such violations.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, audio, video clips, text, layout, graphics, messages, files, documents, and other materials that appear part of this site shall collectively refer to as “Content.”

All the contents in this site, whether publicly posted or privately transmitted, and all derivative works, are properties owned, controlled, licensed, and used with permission by Llebaux.

The site and its contents are protected by copyright, trademark, trade dress, and other laws. Llebaux owns all rights, titles, and interests in and to the site and its contents. The brand’s logo, Llebaux, and all other trademarks appearing on this site are owned by Selhor and shall not be used without permission.

All contents should not be used for any other purposes except for personal and non-commercial use by the site's users.

USER COMMENTS, FEEDBACK, REVIEWS, AND OTHER SUBMISSIONS

Llebaux welcomes any comments, feedback, and reviews you have toward us. However, we also reserve the right to remove any hateful, profane, inappropriate, or inhumane comments, feedback, and reviews. They are appropriately reviewed by us, following the internal policies we have.

All comments, feedback, reviews, and other submissions shall remain as Llebaux's property. You agree that none of the comments submitted by you to the site will violate any third party's right, including copyright, trademark, privacy, or other personal or proprietary rights (s). You further agree that none of your comments to the site will have libelous contents or otherwise unlawful, abusive, or obscene material.

PERSONAL AND CONTACT INFORMATION

Your registered email address in your transactions with us is registered on our customers’ database. Thus, it should not be a surprise to you anymore if you receive any promotional emails for our hottest deals and/ or notification emails to keep you updated about any changes in this website.

We honor our Privacy Policy for this matter, and we assure you that your information is solely intended for Llebaux’s transactions. Please send any concerns regarding our products or services to www.llebauxofficial.com.

INDEMNIFICATION

You agree to defend, indemnify, and hold Llebaux harmless from and against any and/ or all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use.

DISCLAIMER

Llebaux assumes no responsibility for and shall not be liable for any damages, interruption of service, or viruses that may infect your computer or telecommunications equipment arising from your access to or use of this site and its contents.

Simultaneously, Llebaux or and its affiliated entities should not be liable in any cases, even if Llebaux has been previously advised of the possibility of such damages. Whether inaction under contract, negligence, or any other theory, arising out of or relating to the use of the information, services, products, and materials available from the site, Selhor will remain not liable for any damages.

We are aware our project is complex and that there are always unforeseen issues. Still, we have anticipated and planned for potential risks and have built a rock-solid production and delivery plan. If by chance, anything unexpected happens, we promise to keep you informed. Our production is quite advanced, and you can be very confident about our capacity to provide high-quality products on time.

INACCURACY DISCLAIMER

From time to time, there may be information on this site that contains typographical errors, inaccuracies, or omissions, including those that may relate to product descriptions, pricing, availability, shipping, and job postings. We reserve the right to correct any errors, inaccuracies, or omissions and change or update information without prior notice. We apologize for any inconvenience this may cause you.

SHIPPING & TAXES

Shipping is free, but the taxes will be paid by customer.

WARRANTY
We offer a two-year warranty for all watches purchased on the website. Please note that the warranty is only valid if the certificate is dated and correctly completed.

During the warranty period, the watch movement, hands, and dial are the only parts covered. All repair charges are free if the watch is proven defective in material used or in craftsmanship under regular use.

If the watch is beyond repair, we can order a replacement of a similar timepiece. The new warranty of the replacement watch is valid for twenty four (24) months after the issued replacement date.

Please note that a USD10.00 return shipping fee will be charged to all warranty service.

The warranty does not cover the following:

- Battery, case, crystal, strap and buckle or bracelet, stem or crown

- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear

- Water damage due to negligence unless marked water-resistant

- Repairs made by third party shops unauthorized by us

- Loss, theft, accidents (nicks, dents, shocks, blows, crushing, etc.), natural disasters and calamities

If our warranty does not cover the problem you are having with your watch, or if your warranty has expired, repairs may be possible with a specific fee to be determined by the repair team. The fee is inclusive of return shipping and handling charges.

FILING A WARRANTY CLAIM
All clients must contact Customer Service for instructions and for the repair process before shipping the watch. Before sending the watch to us, an authorization from Customer Serivce is needed. Customer Service will advise if the watch qualifies for the warranty or not and will provide an estimated cost (if it falls outside the warranty period and coverage).

Every claim should have a Repair Ticket Number provided by Customer Service. It will be attached to the repair service ticket and to all communication regarding the repair.

Any watch for repair sent to us without a proper Repair Ticket Number is considered an invalid request and will be returned to the sender without prior notice. All dispatch fees will be at the client’s expense.

REFUND POLICY

If you would like to return your order for any reason, you are given 30 days to do so after receiving your order.

No return & No refund for customized products (customization and engraving).